SupportAnttel offer three levels of support to our clients to ensure your systems are supported and available when you need them.
Business Hours will provide you access to our front line support via phone and email between the hours of 9AM-5PM, Monday to Friday.
24×7 Priority is for the business critical application, you will be able to reach out to our on-call engineers outside standard business hours. The SLA for a callback after hours is 60 minutes.
Managed includes monitoring of your system, the monitoring will proactively alert us of potential issues generally before they affect service operation. Depending on the level of management required, Anttel staff can respond to issues and perform reboots, restart services and more. We can also manage and facilitate updates, software installation and patch management.
Contact us to discuss the right support plan for your business.