Support

Support

Support

Anttel offer three levels of support to our clients to ensure your systems are supported and available when you need them.

Business Hours will provide you access to our front line support via phone and email between the hours of 9AM-5PM, Monday to Friday.

24×7 Priority is for the business critical application, you will be able to reach out to our on-call engineers outside standard business hours. The SLA for a callback after hours is 60 minutes.

Managed includes monitoring of your system, the monitoring will proactively alert us of potential issues generally before they affect service operation. Depending on the level of management required, Anttel staff can respond to issues and perform reboots, restart services and more. We can also manage and facilitate updates, software installation and patch management.

Contact us to discuss the right support plan for your business.
img_service1
  • Two years on, and I am still amazed at technology, Anttel have offered excellent service and back up support. I have every confidence in them. Highly recommended.  

    Barry Thomas, Manager - Pakenham Taxis

  • I would recommend the services of Anttel to any business – big or small. The service has been impeccable.

    Chris Hazlett, Director - Century 21 Real Estate

  • I have no hesitation in recommending Anttel to any business that is looking to use the latest technology and save money at the same time.

    David Power, Secretary Manager - Bondi Icebergs Club

  • We have found Anttel an absolute breath of fresh air after dealing with the large Telco providers. The service is far more reliable and the support is really professional. We now recommend them to our clients.

    Mike Cunningham, Director - Tech-Connect IT Solutions

  • At Versacom we have been using Anttel’s VoIP services for over a year.  We have found them to deliver high-quality calls, excellent value for money and have had no problems with the service.  We are now recommending Anttel to our customers!

    Michael Lambert, Internet Technologist - Versacom Internet