Support

Support

Support

Anttel offer three levels of support to our clients to ensure your systems are supported and available when you need them.

Business Hours will provide you access to our front line support via phone and email between the hours of 9AM-5PM, Monday to Friday.

24×7 Priority is for the business critical application, you will be able to reach out to our on-call engineers outside standard business hours. The SLA for a callback after hours is 60 minutes.

Managed includes monitoring of your system, the monitoring will proactively alert us of potential issues generally before they affect service operation. Depending on the level of management required, Anttel staff can respond to issues and perform reboots, restart services and more. We can also manage and facilitate updates, software installation and patch management.

Contact us to discuss the right support plan for your business.
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  • The service has been really going really well. I must say the whole process of signing up, installation and service has been superb.

    Richard Glover, IT Manager - ELGAS

  • I have no hesitation in recommending Anttel to any business that is looking to use the latest technology.

    David Power, Secretary Manager - Bondi Icebergs Club

  • Anttel's service is far more reliable and the support is really professional. We now recommend them to our clients.

    Mike Cunningham, Director - Tech-Connect IT Solutions

  • We have found Anttel to deliver high-quality calls and excellent value for money.  We are now recommending Anttel to our customers!

    Michael Lambert, Internet Technologist - Versacom Internet

  • I would recommend the services of Anttel to any business – big or small. The service has been impeccable.

    Chris Hazlett, Director - Century 21